So sorry to hear we fell short of your expectations. I was genuinely surprised by the review, especially given the compliments and generous tip at the end of the charter. It truly seemed like you and your guests enjoyed the beverages, blankets, and overall experience on the water.
That said, I respect your feedback and appreciate you sharing it. We’ll take it onboard and use it to tighten up our service delivery moving forward. If you decide to join us again, we’d welcome the chance to deliver the elevated experience you expected from the start.