General Privacy Policy

Information Collection and Use

Personally-Identifiable Information

When you register with us through the Services and become an Owner or a Renter, when you choose to post a Listing or reserve a trip, or when you wish to contact another Owner, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Identity Information"). Identity Information includes, but is not limited to your:

  • name;
  • phone number;
  • driver's license;
  • email address, and
  • home postal address,

But does not include your credit card number or billing information

In order to process some of your transactions through the Services, we may also ask for your credit card number and other billing information such as accounting and routing number ("Billing Information")  ( Identity Information and Billing Information together: "Personal Information").  

Some Personal Information is required, like your:
  • name and
  • email address.

Other Personal Information is optional, like your date of birth, place of residence, etc.

We use your Personal Information to provide the Service and administer your inquiries.

We collect Personal Information in connection with your registration to join the Service. You can register to join via the Site or Services by completing the required forms.

You can also register on BoatBooker by logging into online accounts you may have with third party service providers ("TPA") (e.g. Facebook, Google) ; each such account is considered a "Third Party Account" on our Site or Application as described below. As part of the functionality of the Site, Service, and Application, you may link your BoatBooker Account with Third Party Accounts, by either:

  1. Providing your Third Party Account login information for BoatBooker through the Site, Service or Application; or
  2. Allowing BoatBooker to access your Third Party Account, as permitted under the applicable terms and conditions that govern your use of each Third Party Account.

You represent that you are entitled to disclose your Third Party Account login information to BoatBooker and/or grant BoatBooker access to your Third Party Account  (including, but not limited to, for use for the purposes described herein) , without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating BoatBooker to pay any fees or making BoatBooker subject to any usage limitations imposed by the Applicable TPA.

If you decide to register by logging into a Third Party Account via our Site or Application, we will obtain the Personal Information you have provided to the applicable TPA  (such as your "real" name, email address, profile pictures, names of TPA friends, names of TPA groups to which you belong, other information you make publicly available via the applicable TPA, and/or other information you authorize BoatBooker to access by authorizing the TPA to provide such information)  from your Third Party Account and use that information to create your BoatBooker Account and BoatBooker Account profile page, and you will become an Owner or a Renter. Depending on the Third Party Account you choose and subject to the privacy settings that you have set in such Third Party Account, you understand that by granting us access to the Third Party Account, we will access, make available, and store (if applicable and as permitted by the TPA and authorized by you)  the information in your Third Party Account so that it is available on and through your BoatBooker Account on the Site, Service, and Application. If there is information about your "friends" or people with whom you are associated in your Third Party Account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable TPA.

We also collect other information that you provide as part of registration, administration, and personalization of your BoatBooker Account profile (e.g. without limitation, zip code (on its own) and individual preferences, or demographic information ("Non-Identifying Information")) .

We use your Personal Information (in some cases in conjunction with your Non-identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

Certain Non-Identifying Information is considered a part of your Personal Information if it is combined with other identifiers (for example, combining your zip code with your street address)  in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your demographic information).  We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other BoatBooker Users (defined below)  to attempt to provide you with a better experience, improve the quality and value of the Service, and analyze and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance, to deliver a product to you according to your preferences or restrictions.

We also use your Personal Information to contact you with BoatBooker newsletters, marketing or promotional materials, and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your "Notification preferences" information (see "Changing or Deleting Information" below).  We may also share the combined information without aggregating it to partners we feel may have material benefit to you or your use of the Site. Please note that we may also use your Personal Information to contact you with information related to your use of the Service or services from Partners; you may not opt out of these notifications.

Google Data Usage:

If you choose to link your Google Account with BoatBooker for account creation, we will obtain the following information: your email address, name, profile picture, and language preferences.

To learn more about how this data is used, please refer to the section about the Personally-Identifiable Information.

Google Calendar:

If you choose to link your Google Calendar account with BoatBooker, we will obtain the following information, access, and permissions:

  • Access to your calendar events
  • Permission to add or remove calendar events in relation to the bookings created via the BoatBooker platform
  • Read-only access to the ID of your primary calendar. This information is obtained solely for the purpose of the functionality of the calendar synchronization.

Data retention and sharing

We store your data while your account is active, for service provision, and as required by law, to resolve disputes, enforce agreements, and protect BoatBooker. We may share some data with third parties to improve our services. For details on data storage, see the Security section.

International Transfer

Your information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, BoatBooker transfers personal information to the United States and Serbia and processes it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Compliance with Laws and Law Enforcement

BoatBooker cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to the government or law enforcement officials or private parties as we, at our sole discretion, believe necessary or appropriate to respond to claims and legal processes  (including but not limited to subpoenas) , to protect the property and rights of BoatBooker or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be or to pose a risk of being any illegal, unethical, or legally actionable activity.

Changing or Deleting Your Information

All Users  (Owners and Renters)  may review, update, or correct their Personal Information by editing the relevant part of their profile or by contacting us via [email protected] . If you would like us to cancel your BoatBooker Account, please contact us via [email protected]  and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your BoatBooker Account. Please note that, if you cancel your BoatBooker Account, any reviews you have posted via the Services will remain publicly viewable via the Services.

Confidentiality

Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Policy, any content posted to the Site will be considered non-confidential and non-proprietary. You are responsible for maintaining the confidentiality of your Account and password, whether or not you thereof authorize use. To enhance the value of your experience on the Site, BoatBooker, Inc. and its affiliates may on occasion share selected personal information at all times during and after providing such information.

Location Data

When you use the BoatBooker for Owners  mobile app and/or BoatBooker for Renters mobile app, BoatBooker, may collect and process information about your actual location. We use GPS coordinates to determine your location while using the app or while it is turned on in the background. We use this information to better tailor our services to you and others. This information will not be shared with third parties unless in compliance with a lawful government request or legal process, or unless you request for us to do so.

Phishing

Identity theft and the practice known as "phishing" are of great concern to BoatBooker. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not at any time request your credit card information, your BoatBooker Account ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication. For more information about phishing, visit the Federal Trade Commission's website here .

Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Web Beacons and Do Not Track Requests

Our Services may contain electronic images known as Web beacons  (sometimes called single-pixel gifs) , which are used along with cookies to compile aggregated statistics to analyze how our Services are used and may also be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our user communications and marketing campaigns.

We do not honor Do Not Track Requests.  

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site and Application-related services (e.g. without limitation, maintenance services, database management, web analytics, fraud detection services relating to the activity of BoatBooker Users, and improvement of the features of the Service),  or to assist us in analyzing how our Services are used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can opt out of receiving such communications at any time.

Log Data

When you visit the Services, whether as a registered User or a non-registered User just browsing  (for any of these, you are considered a "BoatBooker User" ), our servers automatically record information that your browser sends whenever you visit a website ("Log Data") . This Log Data may include information such as your computer's Internet Protocol ("IP")  address, browser type, or the webpage you visited before you came to our Services, pages, or features of our Services that you visit or use, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to monitor and analyze use of the Services and for the technical administration of the Services, to increase the functionality and user-friendliness of the Services, and to better tailor our Services to our visitors' needs. We also use this information to verify that visitors to the Services meet the criteria required to process their requests. We do not treat Log Data as Personal Information or unless used in association with other Personal Information, though we may aggregate, analyze, and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

Our Policy Towards Children

The Site and Application are not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, they should contact us. If you become aware that a child under 13 has provided us with Personal Information, please notify us via [email protected]  so that we can delete such information from our files.

Cookie Policy

BoatBooker uses cookies, mobile identifiers, tracking URLs, log data, and similar technologies to help provide, protect, and improve the BoatBooker Platform  Software, Website, and Services, further referred to as the "Products". This Cookie Policy (“Policy”) supplements and complements the BoatBooker General Privacy Policy and GDPR Privacy Notice and explains in more detail how and why we use these technologies and the choices you have.

Why BoatBooker Uses These Technologies

We use these technologies for a number of purposes, such as:

  • to enable you to use and access the BoatBooker Platform Products and its  Payment Services;
  • to enable, facilitate, and streamline the functioning of and your access to the BoatBooker Platform Products;
  • to better understand how you navigate through and interact with the BoatBooker Platform Products, and to improve the BoatBooker Platform Products;
  • to serve you tailored advertising (such as on the BoatBooker Platform Products, through emails and texts, and on third-party websites);
  • to show you content (e.g., advertisements) that is more relevant to you;
  • to monitor and analyze the performance, operation, and effectiveness of the BoatBooker Platform Products and BoatBooker advertisements;
  • to enforce legal agreements that govern the use of the BoatBooker Platform Products;
  • for fraud detection and prevention, trust and safety, and investigations;
  • for purposes of our own customer support, analytics, research, product development, and regulatory compliance.

Cookies

When you visit the BoatBooker Platform Products, we may place cookies on your device. Cookies are small text files that websites send to your computer or other Internet-connected devices to identify your browser uniquely or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud. In many cases, the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use the information we collect to better understand website traffic patterns and optimize our website experience. Sometimes, we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the BoatBooker Platform Products or engage others to track your behavior on our behalf.

Types of Information Collected by Cookies

The types of information that we collect through Cookies include:

  • IP address;
  • Device ID;
  • Viewed pages;
  • Browser type;
  • Browsing information;
  • Operating system;
  • Internet Service Provider;
  • Whether you have responded to or interacted with an advertisement;
  • Referring or referred links or URLs;
  • Features used and activities engaged in on our sites and in our apps.

Types and Functions of Cookies:

Functional Cookies:

Functional Cookies enable our website to work properly, so you can create your account, sign in, and manage your bookings. They also remember your selected currency, language, past searches, and other preferences. These technical cookies must be enabled to use our site and services.

Analytics Cookies:

Analytics Cookies help us understand how users use BoatBooker. This means we can improve our website, apps, and communications, and ensure we continue to be interesting and relevant.

Marketing Cookies:

BoatBooker and our trusted partners use third-party Cookies. These Cookies are used to display personalized advertisements both on BoatBooker and other websites. These adverts are based on your browsing, such as charter listings you have viewed. These cookies also integrate social media on our site, allowing you to like or share pages or products on social media.

Your Preferences

You can set or amend your web browser controls to accept or refuse Cookies whenever you like, but please remember if you do choose to reject Cookies, your access to some of the functionality and areas of our site may be restricted.

Information we gather when you communicate with us and/or other BoatBooker Users and how we use it

Information Sharing and Disclosure

Overview: The Services can be used to facilitate the listing and booking of boat rentals, boat tours, and charter boat trips . Listings for such boating trips are made available via the Services by Owners.  Listings posted  by Owners , ratings and reviews of Owners and Renters (those who reserve boating trips) ,  and the Profile Information (as defined below)  of Owners and Renter, are visible to any BoatBooker User.

Should a BoatBooker User require information about (an)other User(s), the User should make an official request in an appropriate form to BoatBooker representatives in order for the request to be processed. Based on the nature of the request and the information disclosed, BoatBooker may or may not honor the request.

Analyzing Your Communications

We may review, scan, analyze, and store all communication (including emails, phone calls, messages, etc.) sent or received using BoatBooker communication tools, (including communications with other Users)  for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and remove references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. Automated methods are used whenever reasonably possible, however, we may need to manually review some communications occasionally. This may be done to provide customer support or conduct fraud investigations, as well as to assess and improve the functionality of these automated tools. We will not review, scan, analyze, or store your communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

We reserve the right to block the delivery of or review communications that we, at our sole discretion, believe may contain malicious content, spam, or that may pose a risk to you, our Users, BoatBooker, or others.

These communications and their contents may be disclosed: in response to lawful government requests or legal processes, in other circumstances in which we have good faith that a crime has been committed by the use of our services or that an emergency poses a threat to the safety of our users or another person exists, if it is necessary to protect our rights or property, or in order for us to render the service you have requested.

User  Communications

You agree that concerning other Users'  (Owners and Renters)  personal information that you obtain directly or indirectly from or through the Website or through any Website-related communication, transaction, or software, we have granted to you a license to use such information only for:

  1. Website-related communications that are not unsolicited commercial messages,
  2. Using services offered through the Website, and
  3. Inquiring about or otherwise facilitating a financial transaction between you and the other User (Owner and Renter)  related to the purpose of the Website (such as inquiring about or booking an online boating trip and transacting payment) .

Any other purpose will require express permission from the other User and written permission from a BoatBooker Inc. representative. You may not use any such information for any unlawful purpose or with any unlawful intent. If it is discovered that an Owner is using customer information obtained through BoatBooker to then book the customer directly and avoid paying BoatBooker a commission, this will result in the termination of the Owner's account.

Emailing via a BoatBooker Account and Instant Messaging

As part of the Service, BoatBooker Owners  may communicate with BoatBooker  Renters through the use of the "Contact Owner/Message Owner/Message Captain"  feature on the Services. If BoatBooker Users are able to add multiple email addresses to an online form, BoatBooker will send the message they create to those email addresses on their behalf.

Recording Phone Calls

Please note that calls to and from BoatBooker may be recorded. We may use the call recordings to monitor our customer service for quality and compliance purposes, to check the accuracy of the information, and to provide training to our staff. We will keep the call recordings for as long as is reasonably necessary to perform such activities and then delete them. Any personal information accessed during these calls will be treated in accordance with this Privacy Policy and its provisions.

BoatBooker Owners and Renters

Owners

When you create a BoatBooker Account, we will set up a BoatBooker Account profile page for you. Your BoatBooker Account profile page will include your first name and last name, and connections you have established between your Account and any TPAs, and a biography and links to your Listings. You can select other items of Personal Information that you wish to be included in your BoatBooker Account profile page including but not limited to a profile picture or other information known as your “Profile information”. We will display your Profile information on your BoatBooker Account profile page publicly via the Services and on third party sites at our sole discretion. Any information you choose to provide as part of your Profile Information will be publicly visible to all BoatBooker Users and Visitors  and, consequently, should reflect how much you want other BoatBooker Users to know about you. We recommend that you guard your anonymity and sensitive information, and we encourage Owners to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your Profile information at any time.  

Renters

When you create a BoatBooker Account, we will set up a BoatBooker Account profile page for you. Your BoatBooker Account profile page will include your first name and last name and connections you have established between your Account and any TPAs. You can select other items of Personal Information that you wish to be included in your BoatBooker Account profile page, including but not limited to a profile picture or other information known as your “Profile Information”. Any information you choose to provide as part of your Profile information will be visible to Owners  with whom you choose to interact and on any public reviews you post, and, consequently, should reflect how much you want other BoatBooker Users to know about you. We recommend that you guard your anonymity and sensitive information, and we encourage Renters to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your Profile information at any time.

Listing

If you post a Listing, we may publish that Listing publicly via the Services and may enable third parties to publish your Listing on their website through the use of a HTML "widget". We may also display the geographical location of your Listing in the form of a map to potential Users.

Bookings

If you request to make a booking via the Services, BoatBooker will share the following information about you with the applicable Owner:

  1. Your first and last name
  2. A link to your BoatBooker Account profile page where the Owner can view your booking history, reviews, and description.

All of this information will enable the Owner to decide whether to confirm or reject your booking. When an Owner confirms a booking, we will share pieces of the Owner's  Identify Information including but not limited to full name, phone number, the Owner's  address, and Owner  email address with the applicable Renter selected by the Owner , and we will share pieces of the Renter's  Identity Information with the Owner  including but not limited to full name, phone number, and email address, so that the Renter and Owner  may contact one another directly. In no event is Renter's Billing Information shared with an Owner.

Links to Other Websites

Our Services may contain links to other websites. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement or click on another third-party link, you will be directed to that third party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation unless specifically stated. Please note that we have no control over the content and practices of these third-party websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. We encourage you to exercise caution and review the privacy policies of these external websites before providing any personal information.

Affiliate Links Disclaimer

Some of the links on our website may be affiliate links, which means that we may earn a small commission if you click on the link and make a purchase. Any affiliate links will be clearly identified with a disclaimer next to them.  

Security

BoatBooker  is very concerned with safeguarding Users' information. When Users enter sensitive information (such as social security numbers) on BoatBooker registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If Users have any questions about the security of our Services, they can contact us via [email protected] .

BoatBooker will make any legally required disclosures of any breach of the security, confidentiality, or integrity of our unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to Users via email or conspicuous posting on the Services in the most expedient time possible and without unreasonable delay, insofar as consistent with:

  1. The legitimate needs of law enforcement; or
  2. Any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Access to Your Account

BoatBooker has the right to access your account to make any changes to reservations, listings, or profile information at its sole discretion.

  • Settings