Kerry, we spoke with your friend Teena, and she told us that they had a great time and experienced no issues on our boat. What happ ened, however, was that you were intoxicated Dear Kerry
We are truly sorry to hear about the situation you experienced, and we appreciate you taking the time to share your comments with us. Your feedback is very important, and we want to ensure that any concerns are addressed with care and attention.
Regarding the incident, we understand that alcohol consumption can sometimes lead to accidents, and we regret that you suffered a fall during the tour. Our crew assisted you at the time with the first aid kit available onboard. Additionally, we carry the required insurance coverage, and we remain at your service should you wish to receive medical assistance or further support.
As for the money issue, we would like to share that at no point during or after the tour did our crew—who have over 8 years of experience—receive or observe any direct complaint regarding missing cash. On the contrary, your companions were assisting you throughout, including at the time of tipping. It is therefore possible that the loss may have occurred after the tour. Please rest assured that there was never any intention to take advantage of the situation: when you attempted to make a second payment, our staff immediately confirmed that everything had already been covered.
With respect to the facilities, the doors and areas are in proper working condition. Of course, you are very welcome to return and verify everything personally should you wish.
Our priority has always been to provide a safe, high-quality, and welcoming service. We are very sorry for your perception on this occasion and remain at your full disposal to assist you in any way needed.
Kind regards,
Kerry, we spoke with your friend Teena, and she told us that they had a great time and experienced no issues on our boat. What happ ened, however, was that you were intoxicated Dear Kerry We are truly sorry to hear about the situation you experienced, and we appreciate you taking the time to share your comments with us. Your feedback is very important, and we want to ensure that any concerns are addressed with care and attention. Regarding the incident, we understand... More