Dear Fahad,

Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide.

We would like to clarify a few points. The skipper assigned to your tour is relatively new and is still gaining confidence communicating in English. While this may have unfortunately limited his explanations during the trip, it was never our intention for any guest to feel ignored or unwelcome.

We are especially concerned by your comment regarding discrimination. Tino Boats welcomes guests from all over the world every day, including many visitors from Arab countries, and we are committed to treating every guest with the same respect and hospitality. We take allegations of this nature very seriously and, based on our review of the day and our experience with our team, we do not believe there was any intentional discriminatory behavior. However, we sincerely regret that this was your perception of the experience.

Regarding the itinerary, our Five Islands tour normally includes opportunities to go ashore at Île aux Cerfs and Île aux Phares, which are the only two islands on the route that are accessible to visitors. Île de la Passe and Îlot Vacoas are located on the reef and can only be viewed from the boat due to sea conditions and the lack of safe landing access. We also stop at Île aux Aigrettes for refreshments, but visitors are not permitted to disembark as it is a protected endemic nature reserve. The skipper was also trying to explain that guests who preferred not to go ashore at the accessible islands were welcome to remain comfortably on board while others visited. We understand that this may have been misunderstood because of the language barrier.

Finally, our excursion operates from approximately 8:30 a.m. to 3:00 p.m., which is the standard duration of the tour, so your return time was in line with our normal schedule.

We appreciate your feedback, as it highlights the importance of ensuring our crew can communicate more clearly with all guests. We will use your comments to further improve our service.

Kind regards,

The Tino Boats Team

Dear Fahad, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide. We would like to clarify a few points. The skipper assigned to your tour is relatively new and is still gaining confidence communicating in English. While this may have unfortunately limited his explanations during the trip, it was never our intention for any guest to... More