Catherine, thanks for coming out with your group. Respectfully, a **2/5** doesn’t match the day we actually ran, or your own notes. I rarely respond publicly like this, but after multiple attempts to speak with you and make it right, I owe future guests the facts. Our online reputation matters to us and to people deciding whom to trust; leaving a 2/5 after the day you described is unjust.

**1) What you asked for vs. what we delivered**

* Your message: *“A mix of fishermen, sun worshippers, snorkel and sand bar enthusiasts… a little bit of it all.”*
* What we ran: snorkeling (**your words:** “highlight”), a sandbar stop (“fun to explore”), and light inshore fishing. That’s the sampler day you requested.

**2) “No plan” vs. flexible-by-design**

* Your questionnaire and texts didn’t name must-do locations or target species, only “a little bit of it all.”
* Our captain confirms priorities at the dock so we can tailor the order to real-time conditions and your group’s mood. That’s customization, not lack of planning.

**3) Fishing expectations on a mixed-activity trip**

* This is a luxury day charter with **optional, light fishing** for mixed groups; exactly as you noted: *“this isn’t a fishing charter, only an add on.”*
* With ten guests splitting time between snorkeling, sandbar, and fishing on a slow bite, catch rates will vary. Expecting dedicated fishing-charter results on a multi-activity itinerary isn’t realistic.

**4) Gear fees**

* You asked if we had rods and snorkel gear; we confirmed we did. Optional gear carries a small per-use cleaning/maintenance fee, which is standard practice, and it’s reviewed before use.

**5) Value you acknowledged**

* You noted “plenty of room,” convenient staging for Marathon, a snorkeling **highlight**, and a fun sandbar stop—delivered on a brand new half a million dollar luxury vessel suited for groups your size. That experience is not a 2/5 day by any fair measure.

We reached out on multiple occasions to discuss and make it right; you specifically declined. I attached our initial message to you the moment we saw your review. We stand behind the day we delivered—guest-led, flexible, and aligned to your request. If you’d like to talk directly, I’m still available.

— JP, Owner

Catherine, thanks for coming out with your group. Respectfully, a **2/5** doesn’t match the day we actually ran, or your own notes. I rarely respond publicly like this, but after multiple attempts to speak with you and make it right, I owe future guests the facts. Our online reputation matters to us and to people deciding whom to trust; leaving a 2/5 after the day you described is unjust. **1) What you asked for vs. what we delivered** * Your message: *“A mix of fishermen,... More

Leann, we had an amazing time with you guys as well!! Looking forward to next time :)

Leann, we had an amazing time with you guys as well!! Looking forward to next time :)

So awesome hosting you guys! You were an awesome client and super adaptable, so thank you and hope to host you again!

So awesome hosting you guys! You were an awesome client and super adaptable, so thank you and hope to host you again!