Catherine, thanks for coming out with your group. Respectfully, a **2/5** doesn’t match the day we actually ran, or your own notes. I rarely respond publicly like this, but after multiple attempts to speak with you and make it right, I owe future guests the facts. Our online reputation matters to us and to people deciding whom to trust; leaving a 2/5 after the day you described is unjust.

**1) What you asked for vs. what we delivered**

* Your message: *“A mix of fishermen, sun worshippers, snorkel and sand bar enthusiasts… a little bit of it all.”*
* What we ran: snorkeling (**your words:** “highlight”), a sandbar stop (“fun to explore”), and light inshore fishing. That’s the sampler day you requested.

**2) “No plan” vs. flexible-by-design**

* Your questionnaire and texts didn’t name must-do locations or target species, only “a little bit of it all.”
* Our captain confirms priorities at the dock so we can tailor the order to real-time conditions and your group’s mood. That’s customization, not lack of planning.

**3) Fishing expectations on a mixed-activity trip**

* This is a luxury day charter with **optional, light fishing** for mixed groups; exactly as you noted: *“this isn’t a fishing charter, only an add on.”*
* With ten guests splitting time between snorkeling, sandbar, and fishing on a slow bite, catch rates will vary. Expecting dedicated fishing-charter results on a multi-activity itinerary isn’t realistic.

**4) Gear fees**

* You asked if we had rods and snorkel gear; we confirmed we did. Optional gear carries a small per-use cleaning/maintenance fee, which is standard practice, and it’s reviewed before use.

**5) Value you acknowledged**

* You noted “plenty of room,” convenient staging for Marathon, a snorkeling **highlight**, and a fun sandbar stop—delivered on a brand new half a million dollar luxury vessel suited for groups your size. That experience is not a 2/5 day by any fair measure.

We reached out on multiple occasions to discuss and make it right; you specifically declined. I attached our initial message to you the moment we saw your review. We stand behind the day we delivered—guest-led, flexible, and aligned to your request. If you’d like to talk directly, I’m still available.

— JP, Owner

Catherine, thanks for coming out with your group. Respectfully, a **2/5** doesn’t match the day we actually ran, or your own notes. I rarely respond publicly like this, but after multiple attempts to speak with you and make it right, I owe future guests the facts. Our online reputation matters to us and to people deciding whom to trust; leaving a 2/5 after the day you described is unjust. **1) What you asked for vs. what we delivered** * Your message: *“A mix of fishermen,... More

Hello Gladys, and to anyone reading,

I wanted to respond to this review because it grossly doesn’t reflect what happened and deserves some clarification.

First, before the charter took place, the client attempted to dispute the payment with her credit card company. That should have been an early red flag for us, but we honored the booking in good faith and moved forward.

Second, her review comments stated, “Next time provide a white boat and cruiser like in the photo.” While it’s true the boat was blue instead of white, it was the same make, model, and size as listed — just a newer, upgraded version worth over $150,000 more, and my personal boat for time being. We made that change based on her expressed interest in fishing and other preferences so she’d have a better setup and overall experience. If giving a one-star to a boat that is over half a million dollars, brand new, nothing to apologize for, and exactly what she booked; but nicer—doesn’t reflect how innacurate this review is, I’m not sure what else will.

Lastly — we’ll be the first to admit we’re not perfect, but we truly care about our guests and stand behind how we handle any issue. As soon as we learned of her disappointment, we reached out multiple times attempting to make it right. She declined to engage, which was unfortunate because we genuinely wanted to resolve it. Screenshots of that communication are attached for transparency.

We’re always open to making things right and ensuring every guest feels valued — including you, Gladys. Thank you for giving us the chance to clarify and our line is still open to discuss. Thank you!

– JP
Owner, SeaEO Luxury Boat Charters

Hello Gladys, and to anyone reading, I wanted to respond to this review because it grossly doesn’t reflect what happened and deserves some clarification. First, before the charter took place, the client attempted to dispute the payment with her credit card company. That should have been an early red flag for us, but we honored the booking in good faith and moved forward. Second, her review comments stated, “Next time provide a white boat and cruiser like in the photo.”... More