Originally I had booked a snorkeling afternoon trip. Captain Matt called me the day before to let me know that based on the wind, that Alligator Reef would be too choppy, and that closer in reefs would have limited visibility. He offered an alternative near shore, but based on what I had been expecting, suggested that I may be disappointed. He offered a refund if that was my choice. His honesty and customer focus was impressive. I asked about a fishing alternative which he was able to quickly accomodate. So glad that he could. Captain Joe was a great guy to spend an afternoon with, and put us on 100 lb. Tarpon in an area void of other charters. Captain Joe even spent time back at the dock to review the videos he had taken of hookups to select still shots of the jumps, release, etc. Highly recommend, and plan to fish again with them