It was my great pleasure to attend to your family looking forward to future excursions!

It was my great pleasure to attend to your family looking forward to future excursions!

Harper, first and foremost, we are sincerely sorry for the frightening experience you and your group had during your charter. Safety is always our top priority, and we understand how upsetting that moment must have been—especially during what was meant to be a special celebration for the bride.

We would like to provide some additional context regarding the incident. The captain assigned that day, Hailey, holds all required U.S. Coast Guard qualifications and has several years of experience on the water, including public charters throughout the area. She was selected based on her professionalism and trusted reputation in the local charter community.

At the time of the incident, Captain Hailey stated she believed the vessel may have struck a manatee that could not be seen or anticipated, which caused the sudden impact and loss of balance. While unfortunate, this was not due to reckless operation, but rather an unexpected and uncontrollable situation on the water.

Captain Jonathan met your group on the water shortly after the incident to personally assess everyone and ensure no one had sustained serious injuries. At that time, everyone was checked, and no severe injuries were observed. Your group was immediately offered the option to end the charter early if that was your preference.

After discussing it together, your group shared that you did not want to end the trip and mentioned that everyone was okay aside from minor scratches. You also expressed that boating incidents can happen and shared that some members of the group had recently experienced a boating accident as well.

To make sure your celebration could continue on a positive note, we offered compensation options, and your group chose to receive an additional two complimentary hours on the water, which was happily accepted. We also provided a complimentary bottle of champagne for the bride, which we were glad to offer as part of helping salvage the special occasion.

We truly believed at the time that all concerns had been addressed on the spot and that your group was able to continue enjoying the day. That said, we fully understand that the experience left you shaken, and for that, we are genuinely sorry.

We take every incident seriously and are continuously reviewing our operations to ensure the highest level of safety and professionalism for every guest. While boating does carry inherent risks that cannot always be predicted, our commitment is always to provide the safest and best possible experience for our clients.

We appreciate your feedback, and we sincerely wish you and your group all the best.

Harper, first and foremost, we are sincerely sorry for the frightening experience you and your group had during your charter. Safety is always our top priority, and we understand how upsetting that moment must have been—especially during what was meant to be a special celebration for the bride. We would like to provide some additional context regarding the incident. The captain assigned that day, Hailey, holds all required U.S. Coast Guard qualifications and has several years of experience... More