Good time overall, with opportunity for improvement
Our family of 9 enjoyed having the boat to ourselves with 2 crew, versus a larger shared party boat. We were able to customize the itinerary to combine a 4 hour snorkel with a 2 hour sunset cruise, for a total of 6 hours. The good: drinks and snacks were plentiful. The music was upbeat. There was plenty of room for all of us. One of the crew was super friendly and interactive. The not as good: although final payment clearly stated that bank transfer was accepted, I received quite a bit of pressure to arrive with local cash currency; hard to do at that price point. The second “snorkel spot” was terrible, no fish and murky due to all of the boat activity in the area; it shouldn’t be marketed as a snorkeling stop. The BBQ prawns were amazing but the grilled marlin was not enjoyed by anyone; the texture and taste put us off. The toilet was fine for a small boat toilet, but there was no toilet paper. Finally, the sun did technically set during the cruise, but it was while we seemed to be rushing back to shore although we still had over an hour left on our 6 hour cruise when we docked back where we started. Overall, we did enjoy ourselves, but these items make me question the value.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your snorkeling and sunset trip did not meet your expectations. We are sorry to hear that you were disappointed with the grilled fish, the lack of tissue paper in the restroom, and that the trip returned earlier than you had anticipated. Your comments are important to us and have been shared with our team so we can improve these aspects of our service. We truly value your feedback, as it helps us provide a better experience for all our guests. We hope you will give us another opportunity to welcome you back and provide the high standard of service we strive to deliver. Thank you once again for your honest review. Kind regards, The Happiness Mauritius Team
