Great crew was very helpful with my 70yr old mother. Super friendly took good care of my family of 6 Will definitely see them again soon.
thanks
Not enough life vests, no flippers for snorkeling, overall negative experience. Families, pick another charter. The customer service of the app is AMAZING. Still use them, but not with this charter company.
Hello Samantha, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At Tropical Water Adventure, safety is our top priority, and we always ensure that all required safety equipment, including life vests, is available and meets regulations. Regarding snorkeling gear, we typically provide the necessary equipment, and our crew is always available to assist guests during the experience. We apologize if there was any misunderstanding or inconvenience during your trip. We take all feedback seriously and will review this internally with our team to ensure we continue improving our service. This is not the standard experience we strive to provide. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future. — Tropical Water Adventure Team