the trip was fantastic! the crew made ot comfortable and fun. we spent hours on the water and eally enjoyed ourselves. we snorkled, swam and chilled. they brought food and drinks and took really good care of us. we highly recommend this group!
thansk
Not enough life vests, no flippers for snorkeling, overall negative experience. Families, pick another charter. The customer service of the app is AMAZING. Still use them, but not with this charter company.
Hello Samantha, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At Tropical Water Adventure, safety is our top priority, and we always ensure that all required safety equipment, including life vests, is available and meets regulations. Regarding snorkeling gear, we typically provide the necessary equipment, and our crew is always available to assist guests during the experience. We apologize if there was any misunderstanding or inconvenience during your trip. We take all feedback seriously and will review this internally with our team to ensure we continue improving our service. This is not the standard experience we strive to provide. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future. — Tropical Water Adventure Team