***Please Read*** Important
I will start with why only 3 stars and explain why we loved the trip next. The boat that we were supposed to go on (Why Not) was not the boat we actually got. In a last min message we were told that our boat had engine issues and would be unavailable the boat we got was “Grand Slam”. This boat served the needs of getting us to our location, very, very slowly but we did eventually get there. We also had to go to a different marina then what was the original plan, quite a bit further. The crew was excellent, they were nice, explained what the plan was, talked to us about adjustments, and we very much loved the experience. We do not know if this happens often with trying to switch the boat. But please understand we had a blast, a wonderful time, and would do it again. We just were not sure how to rate this as we paid a lot of money for one boat, to get a lesser boat, with no reduction in price.
Hello Matthew, Thank you very much for taking the time to leave such a detailed review, and also for your kind words about the crew and your overall experience with us 👍 First of all, we truly appreciate your understanding regarding the unexpected engine issue with the Why Not?. Mechanical situations like this are fortunately very uncommon, but safety and reliability always come first for us. As we explained before the trip, we operate several boats in our fleet, all with very similar size, layout, pricing, and trip configurations. The Grand Slam is actually one of our most requested boats and runs hundreds of successful charters every year with excellent feedback from guests. Our intention in offering the Grand Slam was never to substitute you into a “lesser” experience, but rather to make sure you were still able to enjoy your day in Cozumel instead of having to cancel your plans during your cruise visit. We also want to mention that before making the change, we asked for your approval, and of course, if you had preferred not to proceed with the replacement boat, we would have absolutely understood and worked on a refund solution. Most importantly, we’re very happy to hear that despite the unexpected situation, you had a wonderful time onboard and enjoyed the service from our local crew. Our captains and mates work extremely hard every day to create memorable experiences for our guests, and your comments about them truly mean a lot. Thank you again for sailing with us and for recommending our company — we sincerely hope to welcome you back to Cozumel in the future 👍 Regards, Pedro Zapata
