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Do not book on Black Duck !

VERIFIED Half Day Trip – PM on March 16, 2026

Dave U.

2.0 / 5

Do not book on Black Duck !

VERIFIED

Dave U.

2.0 / 5

Experience:

2.0 / 5

Boat

2.0 / 5

Crew

2.0 / 5

Overall

arrived Boat was broken left 45 minutes late which turned out fine. Paid for six hours. Captain with no communication very irritated because we were not fishing. We think took us back two hours early and then said we asked to go back. We went to book 6 hours and only gone for. He just didn’t wanna be out there any longer.

arrived Boat was broken left 45 minutes late which turned out fine. Paid for six hours. Captain with no communication very...

Dave U. does not recommend Aquadventures Cozumel “Why Not?”

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Aquadventures Cozumel (The Charter Operator)

Replied on March 18, 2026

Hi Dave, Thank you for your feedback. We’re truly sorry that parts of your experience did not meet your expectations, as this is not the level of service we aim to provide. On the day of your trip, there was an unexpected mechanical issue at departure, which caused a delay. While it was resolved quickly, we understand that waiting is never ideal and we appreciate your patience. We would also like to clarify that your reservation was for a 4-hour charter, and you were... More

Aquadventures Cozumel (The Charter Operator)

Replied on March 18, 2026

Hi Dave,

Thank you for your feedback. We’re truly sorry that parts of your experience did not meet your expectations, as this is not the level of service we aim to provide.

On the day of your trip, there was an unexpected mechanical issue at departure, which caused a delay. While it was resolved quickly, we understand that waiting is never ideal and we appreciate your patience.

We would also like to clarify that your reservation was for a 4-hour charter, and you were charged accordingly. Prior to departure, you expressed interest in visiting El Cielo, and we explained that this would require a longer charter. Unfortunately, the Harbor Master restricted access to the southern area of the island that day, including El Cielo, which is completely outside of our control.

Despite these circumstances, the trip continued with snorkeling, beach time, and activities as planned. As a gesture of goodwill, we refunded your deposit in full, even though the charter was completed.

We take great pride in our team, whose experience spans decades, and in consistently delivering high-quality experiences to our guests.

We regret that this situation did not meet your expectations, and we sincerely wish you the best in your future travels.

— Aquadventures Cozumel Team

Charter Operator replied

Reviews by other customers

Rating summary

4.6 / 5

out of 5 stars from 16 reviews

See details

Boat

4.4 / 5

Crew

4.8 / 5

Experience

4.6 / 5

Photos & videos by reviewers (42)

+39

Customer rating

5 stars		12
4 stars		3
3 stars		0
2 stars		1
1 star		0

Customers claimed

Good experience
	70%
Friendly captain
	92%
Recommend this charter
	94%
Appropriate for children
	83%
Satisfied with the boat
	75%

Appropriate for children
	83%
Satisfied with the boat
	75%

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Showing:

5 of 16 reviews

Showing 11 - 15 of 16 reviews

Matheus S. M.

5.0 / 5

Experience:

5.0 / 5

Boat

5.0 / 5

Crew

5.0 / 5

Overall

Boating with Pedro

VERIFIED 6 Hour Trip on March 4, 2026

Matheus S. M.

5.0 / 5

Mar 4, 2026

6 Hour Trip

Boating with Pedro

VERIFIED

Matheus S. M. recommends Aquadventures Cozumel “Why Not?”

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Aquadventures Cozumel (The Charter Operator)

Replied on March 6, 2026

Muchas gracias !! Esperamos verles de regreso pronto. Saludos

Aquadventures Cozumel (The Charter Operator)

Replied on March 6, 2026

Muchas gracias !!

Esperamos verles de regreso pronto.

Saludos

Charter Operator replied

Matheus B.

4.0 / 5

Experience:

3.0 / 5

Boat

5.0 / 5

Crew

4.0 / 5

Overall

Amazing Crew

VERIFIED NEW Half Day Trip – PM on June 8, 2026

Matheus B.

4.0 / 5

Jun 8, 2026

Half Day Trip – PM

Amazing Crew

VERIFIED NEW

A very helpful crew, always providing excellent service.

Matheus B. recommends Aquadventures Cozumel “Why Not?”

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Aquadventures Cozumel (The Charter Operator)

Replied on June 11, 2026

Thank you very much, Matheus! We truly appreciate you taking the time to leave us a review and share your experience. We’re especially happy to hear that you enjoyed the service provided by our crew. Delivering friendly, attentive, and professional service is something we take great pride in, and your comments mean a lot to all of us. Thank you for spending part of your vacation with us and for recommending Aquadventures Cozumel. We hope to welcome you back to Cozumel... More

Aquadventures Cozumel (The Charter Operator)

Replied on June 11, 2026

Thank you very much, Matheus!

We truly appreciate you taking the time to leave us a review and share your experience.

We’re especially happy to hear that you enjoyed the service provided by our crew. Delivering friendly, attentive, and professional service is something we take great pride in, and your comments mean a lot to all of us.

Thank you for spending part of your vacation with us and for recommending Aquadventures Cozumel. We hope to welcome you back to Cozumel in the future for another great day on the water!

Best regards,
Pedro & the Aquadventures Cozumel Team

Charter Operator replied

Caisey R.

5.0 / 5

Experience:

5.0 / 5

Boat

5.0 / 5

Crew

5.0 / 5

Overall

Perfect Trip

VERIFIED 6 Hour Trip on March 21, 2025

Caisey R.

5.0 / 5

Mar 21, 2025

6 Hour Trip

Perfect Trip

VERIFIED

We booked Why Not during our spring break. There were four of us, myself, my husband, 15 year old son and his best friend. We are from the coast in FL and all fish regularly. We booked with Pedro a 6 hour excursion. The plan was to go fishing a little and then go snorkeling. We had clear communication of where to meet and jumped straight onto the boat. In no time, they were putting lines in the water. Unfortunately it was very rough and I just couldn’t handle it. I tried to hold off because... More

We booked Why Not during our spring break. There were four of us, myself, my husband, 15 year old son and his best friend....

Caisey R. recommends Aquadventures Cozumel “Why Not?”

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1 person finds this review helpful

Aquadventures Cozumel (The Charter Operator)

Replied on April 23, 2025

Thank you Caisey, We hope to see you back on the island soon Regards

Aquadventures Cozumel (The Charter Operator)

Replied on April 23, 2025

Thank you Caisey,

We hope to see you back on the island soon

Regards

Charter Operator replied

Alexander C.

4.3 / 5

Experience:

4.0 / 5

Boat

5.0 / 5

Crew

4.0 / 5

Overall

Excellent crew, great fishing boat

VERIFIED Half Day Trip – PM on April 22, 2025

Alexander C.

4.3 / 5

Apr 22, 2025

Half Day Trip – PM

Excellent crew, great fishing boat

VERIFIED

Awesome crew and their accommodations for me and the family were wonderful. I saved a bunch of money by booking this fishing boat for a family cruise, but next time I will spend the extra money for a pleasure yacht instead of fishing boat. No complaints about them, I just went cheap and Didn’t get the luxury accommodations accordingly. Owner was very communicative via text, crew made EXCELLENT pico and guacamole which my children inhaled.

Awesome crew and their accommodations for me and the family were wonderful. I saved a bunch of money by booking this fishing...

Alexander C. recommends Aquadventures Cozumel “Why Not?”

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Aquadventures Cozumel (The Charter Operator)

Replied on April 23, 2025

Muchas gracias Alexander, We were happy to have you and your family on board. And yes, next time, let us know about your luxury preferences, we do own other boats that would have met that criteria. Thanks again

Aquadventures Cozumel (The Charter Operator)

Replied on April 23, 2025

Muchas gracias Alexander,

We were happy to have you and your family on board.

And yes, next time, let us know about your luxury preferences, we do own other boats that would have met that criteria.

Thanks again

Charter Operator replied

Kellie E.

4.7 / 5

Experience:

4.0 / 5

Boat

5.0 / 5

Crew

5.0 / 5

Overall

Greatest Birthday EVER

VERIFIED Half Day Trip – AM on June 3, 2025

Kellie E.

4.7 / 5

Jun 3, 2025

Half Day Trip – AM

Greatest Birthday EVER

VERIFIED

We surprised our son in law with a boat trip. He was so happy. We loved the special touch of them buying Kyle a cake without us asking.

We surprised our son in law with a boat trip. He was so happy. We loved the special touch of them buying Kyle a cake without...

Kellie E. recommends Aquadventures Cozumel “Why Not?”

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1 person finds this review helpful

Aquadventures Cozumel (The Charter Operator)

Replied on June 3, 2025

Thank you! We hope to see you back on the island soon Regards

Aquadventures Cozumel (The Charter Operator)

Replied on June 3, 2025

Thank you!

We hope to see you back on the island soon

Regards

Charter Operator replied

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Aquadventures Cozumel “Why Not?”

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Reviews by other customers

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Amazing Crew

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Excellent crew, great fishing boat

Excellent crew, great fishing boat

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Greatest Birthday EVER

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Aquadventures Cozumel “Why Not?”

Recently viewed

Aquadventures Cozumel…

Aquadventures Cozumel “Why Not?”

Do not book on Black Duck !

Do not book on Black Duck !

Reviews by other customers

Boating with Pedro

Boating with Pedro

Amazing Crew

Amazing Crew

Perfect Trip

Perfect Trip

Excellent crew, great fishing boat

Excellent crew, great fishing boat

Greatest Birthday EVER

Greatest Birthday EVER

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