We booked a 6-hour tour for my mother's 70th birthday for $900, that it feels like the captain just never wanted to deliver. At confirmation, they said it was 4-hours and when I questioned that, they said I was right, it would actually be 6 hours. We expected to visit Palomino and Icacos and were particularly interested in snorkeling, which we made clear. We went to Palomino and got to see sea turtles from the boat, which was very neat, but once we were in the water, it was clear that visibility was too poor for snorkeling. When I asked about Icacos, they said it would be even worse there, and wasn't worth the visit and suggested we cut the trip to 4-hours and they would cut the price accordingly. We agreed and once docked back in Fajardo, they took $100 off the price, which didn't feel quite right for missing 1/3 of the duration and 1/2 the experience. I still paid and tipped appropriately. I then heard from other charter passengers that Icacos was much clearer than Palomino and they were able to snorkel. That's just a lot of money to spend to not get what you expected. I wish they had cancelled us rather than deliver a poor experience at a token discount.
I also told them at booking that I was allergic to milk and asked that they leave the cheese off one of the sandwiches. They made ham and cheese sandwiches and left out two chunks of plain bread saying something about someone avoiding gluten (which of course bread is full of), but they could have just done what I asked and offer a ham sandwich with no cheese.
Overall the captain and crew were very nice, they even had cupcakes for my mom's birthday, but I am pretty disappointed that they either didn't want to spend 6 hours on the water or didn't have the same command of water conditions the other charters did.
