I booked this for my family & my parents to do sandbar and dolphin cruise. Boat showed up to the dock an hour late. Boat Driver who waited with us in the parking lot was on time and nice so that was a plus…owner of the boat kept telling us 10min, 10 more min….then an hour went by….
once the boat actually showed up, it was in poor condition like it was left outside all season uncovered….
Ripped cushions around all the seams with foam exposed
Stained leather
Stained & Dirty floors with loose leaves / whirlybirds all over the floor
They didn’t even have a working radio we could use for music until it finally started working the last 15min.
After starting an hour late, the boat being in the condition it was and also sitting in silence for 2hrs…We asked them to just take us back.
Boat Booker said the owner offered $200 off the $942 they charged….we said at min they should refund half. And we have yet to receive a dime of it…they’ve ghosted us at this point.
It’s a fishing pontoon they are trying to sell as a “cruise” to make money - it’s a scam for $1k.
Update the boat pics to show the true condition of your boat, hire ppl that can show up on time, buy a speaker so ppl aren’t sitting in silence and just be responsive. This was a lot of money to have such a bad experience, save yourself the trouble and book someone else. Anywhere or anyone else honestly.
I booked this for my family & my parents to do sandbar and dolphin cruise. Boat showed up to the dock an hour late. Boat...
Captain replied
Hi Danielle, I want to personally apologize for your experience. Being an hour late and presenting a vessel that did not meet expectations is not the standard we hold ourselves to. There is no excuse for how that day unfolded, and I take responsibility for it We are addressing the vessel condition and internal scheduling issues immediately to ensure this does not happen again. I appreciate you bringing this to our attention, and I truly apologize for the disappointment... More