Great crew . Very nice professional . Owner met us as we were walking up . Easy to navigate getting to and from cruise ship port
Muchas gracias Shannon, We hope to see you guys baxk on the island soon. Regards
We surprised our son in law with a boat trip. He was so happy. We loved the special touch of them buying Kyle a cake without us asking.
Thank you! We hope to see you back on the island soon Regards
arrived Boat was broken left 45 minutes late which turned out fine. Paid for six hours. Captain with no communication very irritated because we were not fishing. We think took us back two hours early and then said we asked to go back. We went to book 6 hours and only gone for. He just didn’t wanna be out there any longer.
Hi Dave, Thank you for your feedback. We’re truly sorry that parts of your experience did not meet your expectations, as this is not the level of service we aim to provide. On the day of your trip, there was an unexpected mechanical issue at departure, which caused a delay. While it was resolved quickly, we understand that waiting is never ideal and we appreciate your patience. We would also like to clarify that your reservation was for a 4-hour charter, and you were charged accordingly. Prior to departure, you expressed interest in visiting El Cielo, and we explained that this would require a longer charter. Unfortunately, the Harbor Master restricted access to the southern area of the island that day, including El Cielo, which is completely outside of our control. Despite these circumstances, the trip continued with snorkeling, beach time, and activities as planned. As a gesture of goodwill, we refunded your deposit in full, even though the charter was completed. We take great pride in our team, whose experience spans decades, and in consistently delivering high-quality experiences to our guests. We regret that this situation did not meet your expectations, and we sincerely wish you the best in your future travels. — Aquadventures Cozumel Team