Hi Elizabeth,

Thank you for sharing your feedback. We’re genuinely sorry that the experience didn’t meet what you were hoping for. We always do our utmost to make every trip special, comfortable, and tailored to our guests’ wishes.

For safety reasons, skippers are required to remain on board at all times, but had we known you wanted a more interactive or in-water experience, we would have gladly arranged an additional crew member for this.

For your charter, we were happy to accommodate your specific requests — including changing the pick-up location after the booking, which involved travelling two hours to meet you. Please rest assured that your message was received and appreciated — we do care deeply about every guest’s experience.

We wish you all the best on your future travels and thank you again for choosing to sail with us.

Hi Elizabeth, Thank you for sharing your feedback. We’re genuinely sorry that the experience didn’t meet what you were hoping for. We always do our utmost to make every trip special, comfortable, and tailored to our guests’ wishes. For safety reasons, skippers are required to remain on board at all times, but had we known you wanted a more interactive or in-water experience, we would have gladly arranged an additional crew member for this. For your charter, we were... More