Eh...bare minimum
Our skipper was competent and made sure everything ran safely, but overall the experience felt quite minimal for the price. Nothing was wrong, but there was very little engagement or guidance. He did not explain where we were, what we might see, or offer any interaction beyond the basics. We had mentioned a few requests before heading out, but they were not really addressed. Considering the high cost of the trip we had expected a bit more in terms of enthusiasm, local insight, or hospitality. The experience was fine, but not at the level we hoped for. I wanted to share this as constructive feedback and I sent it to the owner, Neal, who really did not seem to care. We appreciate the service, but think that a little more attention or interaction from the skipper could make a big difference for future guests. If you want an experience where the skipper gets in the water, tells you where you are going, helps you explore beautiful Malta, I'd look elsewhere. We snorkel around the world frequently and this one came up very short. We even asked to end the tour 3-4 hours early....... never done that before.
Hi Elizabeth, Thank you for sharing your feedback. We’re genuinely sorry that the experience didn’t meet what you were hoping for. We always do our utmost to make every trip special, comfortable, and tailored to our guests’ wishes. For safety reasons, skippers are required to remain on board at all times, but had we known you wanted a more interactive or in-water experience, we would have gladly arranged an additional crew member for this. For your charter, we were happy to accommodate your specific requests — including changing the pick-up location after the booking, which involved travelling two hours to meet you. Please rest assured that your message was received and appreciated — we do care deeply about every guest’s experience. We wish you all the best on your future travels and thank you again for choosing to sail with us.
