The boat and captain were fantastic. The weather was perfect, the location was beautiful, but we were confused that we reserved a snorkel trip for 8 people and there was only equipment on board for 4. At the end of the day, we shared the equipment it worked out, but this seems like a completely avoidable oversight…
Hi Adam,
Thank you so much for your kind words about the trip, the captain, and the overall experience—we truly appreciate you choosing AquaVida Charters and are very happy to hear you enjoyed the day on the water.
We sincerely apologize for the confusion regarding the snorkeling equipment. Our goal is always to provide a seamless and fully prepared experience, and we understand how this situation may have caused concern. While we’re glad to hear it was ultimately resolved onboard, this is something that should have been better coordinated on our end.
Your feedback is extremely valuable, and we are already taking steps to ensure our equipment counts are double-checked prior to departure to prevent situations like this in the future.
Warm regards, AquaVida Charters Team
Hi Adam, Thank you so much for your kind words about the trip, the captain, and the overall experience—we truly appreciate you choosing AquaVida Charters and are very happy to hear you enjoyed the day on the water. We sincerely apologize for the confusion regarding the snorkeling equipment. Our goal is always to provide a seamless and fully prepared experience, and we understand how this situation may have caused concern. While we’re glad to hear it was ultimately resolved... More