amazing crew, beautiful boat, unforgettable day. Don’t think twice — just book it!
amazing crew, beautiful boat, unforgettable day. Don’t think twice — just book it!”
The rental listing describes and all pictures show that you will be on a 2010 Century 3200 Center Console, however, when you are at the boat dock, you are informed that you are not receiving that boat, instead a much older, smaller Formula center console that is in very poor condition with uncomfortable seats. Very frustrating as you stand there and watch the boat you had rented boarded by another group. This is a Bait and Switch operation, which is fraud. He says he few boats registered under his company, which I question as well. Ruined our experience. There is no mention in the listing that you could be placed on a difference boat. RENTER BEWARE of deceptive business practices.
The rental listing describes and all pictures show that you will be on a 2010 Century 3200 Center Console, however, when you are at the boat dock, you are informed that you are not receiving that boat, instead a much older, smaller Formula center console that is in very poor condition with uncomfortable seats. Very frustrating as you stand there and watch the boat you had rented boarded by another group. This is a Bait and Switch operation, which is fraud. He says he few boats registered... More
Hey there Josh, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations, and we understand how frustrating it can be when plans don’t go exactly as anticipated.
On the day of your tour, an unexpected scheduling and operational issue required us to provide an alternate vessel so your experience could still proceed as planned. While the substitute boat was fully licensed, insured, and safe for operation, we acknowledge that it did not match what you originally expected, and we should have communicated this more clearly in advance. For that, we take partial responsibility and sincerely apologize.
At Bain’s Sea Adventures, our intention is never to mislead our guests. We operate multiple registered vessels, and substitutions—though rare—can occur due to safety, weather, or logistical considerations. That said, your feedback highlights an area where we can and will improve, particularly around communication and transparency.
We value every guest and regret that this situation affected your overall experience. We appreciate your review, as it helps us continue to improve our service moving forward.
— Bain’s Sea Adventures
In addition when you decide to return to Bahamas please reach out, we have a free charter on us!
Hey there Josh, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations, and we understand how frustrating it can be when plans don’t go exactly as anticipated. On the day of your tour, an unexpected scheduling and operational issue required us to provide an alternate vessel so your experience could still proceed as planned. While the substitute boat was fully licensed, insured, and safe for operation, we acknowledge... More