We were charged more than agreed. My €50 deposit was simply not deducted, even though we discussed it several times. We were threatened that they would immediately turn back if we didn’t pay right away. On top of that, we were charged an additional €98 for fuel, which was completely disproportionate for our trip. In the end, I paid the advertised price plus another €50.
Thank you for taking the time to share your feedback.
After reviewing your concerns, it appears that the main issue arose from a misunderstanding regarding BoatBooker’s payment system. The deposit you paid through BoatBooker forms part of the total trip price, while the remaining balance is payable directly to the operator in accordance with the platform’s booking terms. Following your booking, we sent you a message as a gentle reminder of the remaining balance due for the trip.
Regarding the fuel surcharge, this was not an unexpected charge. The product listing clearly states that fuel is not included in the base price, and the applicable fuel cost for your selected tour is specified in the tour description.
We would also like to clarify that at no point were any threats made. When questions arose regarding the payment, our team took the time to explain the BoatBooker payment structure and answer your concerns so that the trip could proceed smoothly.
We appreciate your feedback and are pleased that we were able to welcome you on board and complete the tour. We wish you all the best and thank you for choosing us for your boating experience.
Thank you for taking the time to share your feedback. After reviewing your concerns, it appears that the main issue arose from a misunderstanding regarding BoatBooker’s payment system. The deposit you paid through BoatBooker forms part of the total trip price, while the remaining balance is payable directly to the operator in accordance with the platform’s booking terms. Following your booking, we sent you a message as a gentle reminder of the remaining balance due for the trip. Regarding... More