The captain was wonderful but honestly with how much we paid for this experience, I was very disappointed that they sent us out in a boat with a completely non-functional toilet. Our group had a large age range (4-80 years old), and this was a big inconvenience for some of us. The company also did not respond to or acknowledge any messages about the issue, did not offer any type of refund or even an apology. Very unprofessional, we would have happily switched the date of our cruise in order to use a fully functional boat.
The captain was wonderful but honestly with how much we paid for this experience, I was very disappointed that they sent us out in a boat with a completely non-functional toilet. Our group had a large age range (4-80 years old), and this was a big inconvenience for some of us. The company also did not respond to or acknowledge any messages about the issue, did not offer any type of refund or even an apology. Very unprofessional, we would have happily switched the date of our cruise in order to... More
Great experience for the family
The charter operator canceled on trip date. This is an automated posting.
Everyone had an amazing time with you and we appreciate your candor. We deal with thousands a guests a year, and confidently can say Mark is in the top 1%. Look forward to hosting you again in the future!