Hey there Josh, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations, and we understand how frustrating it can be when plans don’t go exactly as anticipated.

On the day of your tour, an unexpected scheduling and operational issue required us to provide an alternate vessel so your experience could still proceed as planned. While the substitute boat was fully licensed, insured, and safe for operation, we acknowledge that it did not match what you originally expected, and we should have communicated this more clearly in advance. For that, we take partial responsibility and sincerely apologize.

At Bain’s Sea Adventures, our intention is never to mislead our guests. We operate multiple registered vessels, and substitutions—though rare—can occur due to safety, weather, or logistical considerations. That said, your feedback highlights an area where we can and will improve, particularly around communication and transparency.

We value every guest and regret that this situation affected your overall experience. We appreciate your review, as it helps us continue to improve our service moving forward.

— Bain’s Sea Adventures

In addition when you decide to return to Bahamas please reach out, we have a free charter on us!

Hey there Josh, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations, and we understand how frustrating it can be when plans don’t go exactly as anticipated. On the day of your tour, an unexpected scheduling and operational issue required us to provide an alternate vessel so your experience could still proceed as planned. While the substitute boat was fully licensed, insured, and safe for operation, we acknowledge... More