
Marine Empire
Charter
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All reviews (6)
Albert ShipilovRussia•Member since 20251.0VerifiedHow to ruin your day while on vacation…
St Anne Marine Park full day • 2 adultsDuring our vacation, my spouse and I booked a private boat tour (we paid 500 euros) to explore the Seychelles and go snorkeling to see the underwater world. Instead of enjoying the experience, we were met with an extremely unfriendly crew and a terrible smell coming from the boat’s old engines. We decided to end the tour two hours earlier than planned.
Response from CaptainHello, thank you for your feedback. We are sorry the experience didn’t meet your expectations. We did our best to communicate despite the language barrier, and throughout the trip you seemed comfortable, with no concerns raised to us directly. You requested to return earlier because of the heat, and we respected your wish. Regarding the engine smell, we acknowledge it and are already arranging an additional service to improve comfort for future guests although safety was never affected. We always appreciate honest feedback and remain committed to improving for all our guests. Thank you.
