Hello sir
Thank you for your kind feedback🙏!

I’m glad to hear you enjoyed your dolphin trip and sad to hear about the crystal rock part.

As we are in a tropical destination, weather changes are expected at anytime. We don’t normally shorten the trip as most of the time customers disagree with this which make them frustrated and feel like scammed.

After discussing with the skipper, on the way back he told you to hold the hand rail which you didn’t do and this is the cause for your fall. In these sea conditions we do our best for our customers safety and also there is an effort that comes from the customers too for safety.

I apologise for what happened and thank you again for your kind feedback🙏 as this will help us to keep on improving!

Best Regards,
Rowan

Hello sir Thank you for your kind feedback🙏! I’m glad to hear you enjoyed your dolphin trip and sad to hear about the crystal rock part. As we are in a tropical destination, weather changes are expected at anytime. We don’t normally shorten the trip as most of the time customers disagree with this which make them frustrated and feel like scammed. After discussing with the skipper, on the way back he told you to hold the hand rail which you didn’t do and this... More