July boating trip

The Captain and crew were very nice and the boat was fine. However, I had specifically asked to stay in the river as several of our guests get seasick and I confirmed with the 1st mate when getting on the boat when I asked about the ocean and said "ok let's definitely stay on the river today", but then we went out into the rocky ocean anyway. I also had messages through this app asking the Captain to stay in the river. I also had messages asking the Captain to pay for another hour. He then called me and we spoke on the phone and I confirmed the price to include 2 rafts for swimming and an extra hour to see the sunset on the water, since the sunset was my husband's only request for his 40th bday celebration. The Captain did not write this down so we had to abruptly leave the boat since he booked another cruise. I had messages from our convo but there was nothing to be done at that point. Very disappointed for all the money and planning that was put into this trip.