Book elsewhere…. Or just don’t book a private boat.
We quickly learned that DR it’s just not the place to book a private yacht. unfortunately our day did not meet expectations. The boat was not in good shape in the crew did not me the minimum expectations that you would expect on a private yacht charter, especially for the price. It was double the money for the boat and for half of the experience that we had experienced on any other boat charter we had on previous vacations.
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations, as this is never the standard we aim to deliver. We take comments regarding the condition of our vessel and the performance of our crew very seriously. Our yacht and team are consistently maintained and reviewed to ensure a high-quality private charter experience, so it’s concerning to hear that we fell short during your trip. We are currently reviewing your feedback internally to address any issues immediately. It’s also important to note that each destination and type of charter experience can vary significantly, especially in locations like the Dominican Republic, where local regulations and operating conditions differ from other markets. That said, we always strive to provide a premium and memorable experience that reflects the value of a private yacht charter. We would appreciate the opportunity to speak with you directly to better understand what occurred and see how we can make this right. Please feel free to contact us at your convenience. Thank you again for your feedback—it helps us continue to improve.
