We are genuinely sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points so that anyone reading this review has a complete and accurate understanding of the situation.

Regarding the Captain, we are truly sorry that this was your perception. He has been working with us for many years and has always been praised by our guests for his professionalism, courtesy, and willingness to help. Despite the unexpected situation that occurred during your charter, he did everything possible to ensure that your day could continue in the best possible way.

It is true that the boat experienced an unexpected mechanical failure. However, rather than leaving you without a solution, we immediately arranged a replacement boat at no additional cost, which picked you up and took you directly to Phi Beach, exactly as requested. Our priority was to ensure that your day was not completely disrupted.

We are also surprised by several of the statements made in your review. A number of your additional requests were confirmed very late the night before the charter, when it was no longer possible to source everything requested. Nevertheless, we still made every effort to provide as much as possible and informed you of the situation before departure. This solution was accepted by you at the time.

We would also like to clarify that, on the previous booking, it was you who chose to cancel on the very morning of the charter. As clearly stated in our cancellation policy, which is publicly available and visible to every customer before booking, refunds are only available for cancellations made within the specified time frame—not for cancellations made on the day of departure. This policy is applied equally to all customers, without exception.

Finally, all of our communications are fully documented. For this reason, we must respectfully reject any version of events that does not accurately reflect what actually occurred.

We remain committed to operating with professionalism, transparency, and integrity, always placing the safety of our guests and the quality of our service above all else. We sincerely wish you all the best in your future travels.

We are genuinely sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points so that anyone reading this review has a complete and accurate understanding of the situation. Regarding the Captain, we are truly sorry that this was your perception. He has been working with us for many years and has always been praised by our guests for his professionalism, courtesy, and willingness to help. Despite the unexpected situation that occurred... Más