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Our Boaters' Choice Award highlights captains and charter operators who went the extra mile over the last 12 months. Focusing on customer service, reliability, quality, and eligibility, this award reflects the top BoatBooker listings worldwide.

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At least 98% of your bookings went ahead successfully, excluding cancellations caused by bad weather, customer cancellations, and extenuating circumstances. Customers are confident that this guide will work hard to get them out on the water.

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You've successfully run at least 98% of your trips, excluding cancellations caused by bad weather, customer cancellations, and extenuating circumstances.

You have replied to at least 98% of your booking requests and inquiries within 24 hours, so customers haven't been left waiting for a response.

You've received reviews with an average of at least 4.8 stars over the last 12 months from BoatBooker customers.

Captains or charter operators that have won the Boaters' Choice Award have their listings highlighted in search results. They receive a badge that attracts attention from customers and increases their chances of getting booked.

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COVID-19

We are now offering customers full refunds and captains penalty-free cancellations for reservations booked on or before March 14 with a trip date of June 15 or earlier in affected areas. Please note this policy will not cover any new bookings.

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A refundable deposit of %amount% per tour is required at boat pick-up and will be returned to you when the boat is returned without damage. Security deposit is to be paid directly to the charter operator.

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After 12:00 AM local time on %p%, you may only cancel free of charge in the event of unsafe weather conditions, captain-related issues, or extenuating circumstances.

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San Juan Eco Tours – Puerto Rico

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