How It Works
Found a lower price?
Have you found a lower price with the same captain elsewhere online?
Check it qualifies
Use our Best Price Guarantee checklist to see, and fill out the form below.
We’ll refund the difference
You'll get the difference between the prices. See Terms and Conditions
Best Price Guarantee checklist
Terms and Conditions
- Best Price Guarantee. In the event that you find a lower rate for the same trip advertised on BoatBooker.com on another website within 24 hours of booking with BoatBooker.com, we'll credit or refund you the difference in price. This Best Price Guarantee is subject to the terms and conditions listed below. Please note the Best Price Guarantee is not available for same-day bookings.
- Notifying BoatBooker of a Claim. You must file a Best Price Guarantee application form within 24 hours after your BoatBooker.com booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
- Must be "Apples to Apples" Comparison. The Best Price Guarantee is available only for exact itinerary matches – for example, the specific vessel, trip type and duration, number of guests, and the exact same dates and times of travel or service as booked through BoatBooker.com. For any stand-alone product booking (for example, a single day trip), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of an all-inclusive or multiday trip package). The Best Price Guarantee is not available for bookings on websites where the charter operator, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
- Comparison Rates Must Be Available to the General Public Online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on:
- Membership program websites or corporate discounts and rates
- Group, rewards program, incentive, meeting, convention, consolidator, or interline prices
- Prices obtained via auction or similar processes
- Prices available only by using a coupon or other promotion not offered to the general public
- The lower rate may not come from a website where you must call to get the rate, or from an e-mail that you received. Please note, the prices must be in the same currency.
- Important Note Regarding Taxes. The Best Price Guarantee applies to the cost of the boat rental or the travel package, respectively, inclusive of all taxes and fees.
- Important Note Regarding Additional Services. The Best Price Guarantee applies only to the cost of the boat rental. Additional fees and any additional items, such as fuel surcharges, insurance, pickup and dropoff to departure site, pre- or post-trip hotel stays, onboard amenities, gift cards/certificates, cash back, and/or dollars off are not eligible.
- To qualify for the Best Price Guarantee, you must have either paid for the booking in full or paid the required prepayment deposit.
- Verification of Claims. All requests and associated documentation are subject to verification by BoatBooker. BoatBooker will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by BoatBooker personnel, nor will it verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the booking within approximately 7–10 days of verification.
- Changes. BoatBooker reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability. The terms in effect at the time of booking will determine your eligibility under the Best Price Guarantee. No change in the Best Price Guarantee program will affect any refund that has already been issued to you. The failure of BoatBooker to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.