Thank you for your feedback. We’re truly sorry that your experience did not meet your expectations.

We would like to clarify that Graham was not acting as a broker in this case—this was our boat operated by our registered captain. We were genuinely unaware of the speaker issue prior to your trip, as it occurred the morning of your excursion. Had we known beforehand, we would have addressed it immediately or made alternative arrangements where possible.

We understand how frustrating unexpected issues can be, especially when you’re looking forward to a relaxing day on the water, and we sincerely apologize for the inconvenience. We also appreciate your comments regarding the snorkeling location and equipment, and we’ll take your feedback into consideration as we continue to improve our guests’ experiences.

Thank you for bringing these concerns to our attention, and we wish you and your family all the best.

Thank you for your feedback. We’re truly sorry that your experience did not meet your expectations. We would like to clarify that Graham was not acting as a broker in this case—this was our boat operated by our registered captain. We were genuinely unaware of the speaker issue prior to your trip, as it occurred the morning of your excursion. Had we known beforehand, we would have addressed it immediately or made alternative arrangements where possible. We understand how frustrating... Más