Thank you very much for your wonderful review. It was a true pleasure having you on board, and we sincerely appreciate the kindness and courtesy you showed throughout the experience. Our Captain also confirms that it was a real pleasure spending the day with you and would like to thank you personally. We hope to welcome you on board again very soon!

Thank you very much for your wonderful review. It was a true pleasure having you on board, and we sincerely appreciate the kindness and courtesy you showed throughout the experience. Our Captain also confirms that it was a real pleasure spending the day with you and would like to thank you personally. We hope to welcome you on board again very soon!

We are sorry that your day did not fully meet your expectations.

As we explained during check-in, the weather and sea conditions on the day of your tour did not allow us to safely reach the area you had originally hoped to visit. The safety of our guests and our boat is always our highest priority, which is why we recommended the best possible itinerary based on the conditions at sea.

Our captain took you to some of the most beautiful beaches and coves in the area, all known for their crystal-clear waters. It is perfectly normal that some of these beaches can also be reached by car; this does not make them any less beautiful or worth visiting. Sardinia is not made up exclusively of islands or places accessible only by boat. Many of its most famous and breathtaking beaches are accessible by land, while still offering some of the most spectacular scenery and waters in the Mediterranean.

For this reason, we are surprised by your comment that the places you visited were not breathtaking. The itinerary was chosen solely according to the sea conditions, with the aim of ensuring both your safety and the best possible experience on that day.

We understand that expectations can vary from person to person, but we believe it is important for future guests to know that every decision made was based exclusively on safety and on providing the best experience possible under the circumstances.

We are sorry that your day did not fully meet your expectations. As we explained during check-in, the weather and sea conditions on the day of your tour did not allow us to safely reach the area you had originally hoped to visit. The safety of our guests and our boat is always our highest priority, which is why we recommended the best possible itinerary based on the conditions at sea. Our captain took you to some of the most beautiful beaches and coves in the area, all known for... Mehr

We are genuinely sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points so that anyone reading this review has a complete and accurate understanding of the situation.

Regarding the Captain, we are truly sorry that this was your perception. He has been working with us for many years and has always been praised by our guests for his professionalism, courtesy, and willingness to help. Despite the unexpected situation that occurred during your charter, he did everything possible to ensure that your day could continue in the best possible way.

It is true that the boat experienced an unexpected mechanical failure. However, rather than leaving you without a solution, we immediately arranged a replacement boat at no additional cost, which picked you up and took you directly to Phi Beach, exactly as requested. Our priority was to ensure that your day was not completely disrupted.

We are also surprised by several of the statements made in your review. A number of your additional requests were confirmed very late the night before the charter, when it was no longer possible to source everything requested. Nevertheless, we still made every effort to provide as much as possible and informed you of the situation before departure. This solution was accepted by you at the time.

We would also like to clarify that, on the previous booking, it was you who chose to cancel on the very morning of the charter. As clearly stated in our cancellation policy, which is publicly available and visible to every customer before booking, refunds are only available for cancellations made within the specified time frame—not for cancellations made on the day of departure. This policy is applied equally to all customers, without exception.

Finally, all of our communications are fully documented. For this reason, we must respectfully reject any version of events that does not accurately reflect what actually occurred.

We remain committed to operating with professionalism, transparency, and integrity, always placing the safety of our guests and the quality of our service above all else. We sincerely wish you all the best in your future travels.

We are genuinely sorry that your experience did not meet your expectations. However, we believe it is important to clarify a few points so that anyone reading this review has a complete and accurate understanding of the situation. Regarding the Captain, we are truly sorry that this was your perception. He has been working with us for many years and has always been praised by our guests for his professionalism, courtesy, and willingness to help. Despite the unexpected situation that occurred... Mehr